Shipping policy

Coolbaggz is operated by Cool Bag LLC, a Colorado limited liability company registered in the United States. To ensure the highest standards of artisan craftsmanship and direct quality control, all orders are processed and dispatched directly from our primary fulfillment facility in Guangzhou, China.

Order Processing

Processing Time: All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the following business day.

Once your order is processed and handed over to the carrier, you will receive an automated shipping confirmation email with tracking details.

Shipping Destinations, Times & Rates

We are pleased to offer Free Standard Shipping on all orders to the regions listed below, with no minimum purchase required. All shipments are fully trackable.

🇺🇸 United States & Canada

  • Estimated Shipping Time: 7 to 10 business days
  • Shipping Cost: FREE

🌍 International (Selected Regions)

  • Estimated Shipping Time: 7 to 14 business days
  • Shipping Cost: FREE

📌 Note: Total delivery time = Processing Time (1–2 business days) + Shipping Time. Please note that occasional delays may occur due to unforeseen circumstances. If your order is delayed, please contact our customer support at leo@coolbaggz.com or +1 (740) 706-0080 for prompt assistance.

Customs, Duties and Taxes (DDP – Delivered Duty Paid)

All prices displayed on our website are inclusive of all applicable customs duties, import taxes, and VAT/sales tax.

No Hidden Fees: You will not be required to pay any additional customs duties or import taxes upon the arrival of your package.

In the rare event that a local courier accidentally charges you additional customs fees, please contact us immediately with your tax receipt for a full reimbursement.

Signature & High-Value Package Protection

Because our hand-crafted leather goods are premium items, orders may require a direct signature upon delivery to prevent theft or misplacement.

Please ensure someone is available at your delivery address to sign for the package.

If tracking shows that your package was delivered with signature proof, Coolbaggz is not responsible for lost or stolen packages after confirmed delivery.

Shipping Carriers & Tracking

We ship via premium international express carriers including FedEx, DHL, UPS, 4PX, Yanwen, or trackable direct postal lines.

You will receive a tracking code via email within 24 to 48 hours after dispatch. Tracking numbers may take up to 24 hours to display live updates on the carrier's portal.

Address Changes & Cancellations

Please review your shipping address carefully before completing your order.

Address modification requests can only be accommodated within 12 hours of placing your order. Once an order has been dispatched from our Guangzhou facility, we cannot alter the delivery address or reroute the shipment.

Damaged, Lost, or Incomplete Shipments

Damaged Items: If your package or hand-crafted bag arrives damaged, please retain all original packaging materials, dust bags, and shipping boxes. Contact us within 48 hours of delivery with clear photo or video evidence.

Delayed or Lost Packages: Delivery times are estimates and may occasionally be affected by factors beyond our control. If you experience any delay, please don't hesitate to contact us at leo@coolbaggz.com or +1 (740) 706-0080 — we're happy to help. If your tracking status has not updated for more than 7 business days, we will initiate an official trace with the carrier.

Contact Information

  • Legal Business Name: Cool Bag LLC
  • US Company Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
  • Fulfillment Center: 3rd Floor, Block A, No.1 Qixingju Road, Junhe Subdistrict, Baiyun District, Guangzhou City, Guangdong Province, China (Postal Code: 510440)
  • Customer Support Email: leo@coolbaggz.com
  • Telephone / WhatsApp: +1 (740) 706-0080