Contact Us

We're here to help! Whether you have a question about your order, need assistance with a return, or simply want to learn more about our hand-crafted leather goods, our support team is ready to assist you.

📧 Customer Support

For the fastest response, please reach out to us via email or WhatsApp. We typically respond within 24 business hours.

🏢 Business Information

  • Brand Name: Coolbaggz
  • Legal Business Name: Cool Bag LLC
  • US Company Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
  • Fulfillment Center: 3rd Floor, Block A, No.1 Qixingju Road, Junhe Subdistrict, Baiyun District, Guangzhou City, Guangdong Province, China (Postal Code: 510440)

⏱️ Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (CST)
Weekends & Public Holidays: Closed (emails will be answered on the next business day)

📦 Order & Shipping Inquiries

For questions about your order status, tracking, or delivery, please have your order number ready when contacting us. You can find your order number in your confirmation email.

For full details on our shipping destinations and timelines, please visit our Shipping Policy.

↩️ Returns & Refunds

We accept return requests within 30 days of delivery. Please review our Return & Refund Policy before reaching out, and contact us at leo@coolbaggz.com with your order number and reason for return.