Refund policy

Last updated: August 13, 2026

Coolbaggz is operated by Cool Bag LLC, a Colorado limited liability company registered in the United States. We want you to be completely delighted with your hand-crafted leather goods. If you are not satisfied with your purchase, we accept return requests within 30 days after your order has been delivered.

Return Eligibility & Conditions

To be eligible for a return, your item must meet the following strict conditions:

  • The product must be unused, unworn, unwashed, unaltered, and in its original condition.
  • All original items must be returned, including dust bags, brand boxes, detachable shoulder straps, charms, protective wrapping, and authenticity cards.
  • The original security tag or disposable return lock (if attached) must remain intact and untampered with. Products returned with cut or missing security tags will not be accepted.
  • Proof of purchase, such as your order number or order confirmation email, is required.

Return Window

You have 30 calendar days from the date the shipping carrier marks your package as "Delivered" to request a return.

Once your return request is approved, the item must be shipped back to our specified return address within 14 days of receiving your return authorization.

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our support team at leo@coolbaggz.com with your order number, the item name, and the reason for the return.
  2. If the return is due to damage, defects, or an incorrect item, please attach clear photo or video evidence showing the product, protective packaging, and shipping label.
  3. Once approved, you will receive an official Return Merchandise Authorization (RMA) and specific packing instructions.

⚠️ Do not send any items back without receiving prior authorization from us. Unauthorized returns will be refused.

Authorized Return Address

All approved returns must be shipped directly to our primary fulfillment center in China:

COOLBAGGZ Returns
3rd Floor, Block A, No. 1 Qixingju Road,
Junhe Subdistrict, Baiyun District,
Guangzhou City, Guangdong Province 510440, China

⚠️ Important Note: Please do NOT send returned merchandise to our legal business registration address in Denver, Colorado. Our U.S. address is an administrative office only and cannot process incoming package returns.

Return Shipping Costs & Fees

  • No Restocking Fee: We do NOT charge any restocking or handling fees for returned items.
  • Customer Responsibility (Change of Mind): For buyer's remorse returns (e.g., ordering the wrong color/style, or deciding the item is no longer wanted), the customer is responsible for covering the return shipping costs to our Guangzhou facility.
  • Merchant Responsibility (Defective or Incorrect Items): If you received a damaged, defective, or incorrect product, Coolbaggz will cover the reasonable return shipping expenses or provide a prepaid return label upon verification.
  • Customs Declaration for Returns: When shipping your return package, please mark the item clearly as "Returned Goods" to avoid unnecessary import customs fees at the destination port.

Damaged, Defective, or Incorrect Items

Please inspect your handbag immediately upon arrival. If your package arrives damaged, defective, or missing components, please contact us at leo@coolbaggz.com within 48 hours of delivery with clear photos or videos. Upon verification, we will arrange a full replacement or a complete refund at our expense.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Custom-made, personalized, or monogrammed items.
  • Final sale items or clearanced merchandise.
  • Products missing their original dust bag, straps, protective lock, or brand packaging.
  • Items showing signs of wear, leather creasing, scratches, perfume scents, or altered condition.

Exchanges

We do not offer direct exchanges. If you prefer a different size, color, or model, please follow the standard return process for your original purchase and place a new order separately.

Refunds Processing

Once your return package is received at our Guangzhou facility and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • Upon approval, your refund will be processed back to your original payment method within 5 business days.
  • Depending on your bank or credit card provider, it may take up to an additional 10 business days for the credit to reflect on your account statement.

Order Cancellations

You may request to cancel your order within 12 hours of placing it. Once an order has entered processing or has been dispatched from our Guangzhou center, it cannot be canceled and must be handled via our standard return policy after delivery.

Contact Information

If you have any questions regarding returns, refunds, or cancellations, please reach out to us:

  • Store Brand: Coolbaggz
  • Legal Business Name: Cool Bag LLC
  • US Company Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
  • Fulfillment Center: 3rd Floor, Block A, No.1 Qixingju Road, Junhe Subdistrict, Baiyun District, Guangzhou City, Guangdong Province, China (Postal Code: 510440)
  • Customer Support Email: leo@coolbaggz.com
  • Telephone / WhatsApp: +1 (740) 706-0080