Returns & Exchanges Policy
At Luxury Leather Bag Factory, every piece is crafted with care and precision. If for any reason you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Items must be unused, unworn, and in their original condition with all tags attached.
- Items must be returned in their original packaging.
Non-Returnable Items
- Customized or personalized items
- Items marked as final sale
How to Initiate a Return
- Contact us at our contact page with your order number and reason for return.
- Our team will respond within 1–2 business days with return instructions.
- Ship the item back using a trackable shipping method.
Exchanges
We are happy to exchange items for a different size or color, subject to availability. Please contact us to arrange an exchange.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Questions?
Please don’t hesitate to reach out to us — we’re always happy to help.